Is the Helpdesk Guy making fun of you? PEBKAC, ID10T, and other clues!

Prof C Explains
3 min readJun 24, 2021

Have you ever suspected that perhaps the helpdesk guys are making fun of you when you call them up? Are they using some terms that don’t seem to relate to your particular problem, but everyone on the other end of the line seems to be chuckling?

Well, then perhaps they’re making a little bit of fun at your expense. If you want to be in on the joke, look out for these terms!

If the support person tells his friends that he has got another BFU (beefoo) on the line, well, that might mean that they think you’re a Brain Free User.

Suppose they tell you that you might have an IBM error. That may not be a problem with the International Business Machines equipment, but rather the fact that there is an Idiot Behind the Machine.

To avoid being an IBM, you should probably RTFM Read The F&@(ing Manual!

RTFM, and you will also not be an ID10t (pronounced ai-dee-ten-tee, aka an idiot). The Navy Helpdesk instead says ID10T (eye dee ten tango). And in the Army it is 1D10T (one delta ten tango).

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Prof C Explains
Prof C Explains

Written by Prof C Explains

J Scott Christianson: UM Teaching Prof, Technologist & Entrepreneur. Connect with me here: https://www.christiansonjs.com/